Return & Refund Policy

At Nesta Toys, we strive to ensure your complete satisfaction with our products. You shall be entitled to a refund only under the following circumstances:

• Damaged Product:If the product is damaged during shipping, please contact us within 7 days of receiving the item at info@nestatoys.in. Include your order details and photographic evidence of the damage. We will guide you through the process of returning the damaged item and issuing a refund or replacement.
• Purchase Error: If an error directly attributable to us has occurred during the purchase of a product (such as incorrect item shipped or billing errors), you are entitled to a refund. Please reach out to our customer service team within 7 days at info@nestatoys.in to resolve the issue promptly.
• Order Cancellation or Changes: In the event of cancellation after a purchase or a change in the terms of service, including but not limited to changes in prices or product availability, you are eligible for a refund. Please notify us as soon as possible at info@nestatoys.in to process your request.
• Return Address: Nesta Toys Private Limited, 125, Padmavati Nagar, Besa, Nagpur - 440034, Contact Number - +91 9701987812

Additional Refund Policy Points

• Non-Returnable Items: Certain items are non-returnable and non-refundable, such as personalized products and clearance items. Please review the product description before purchase.
• Product Condition: To be eligible for a refund, the product must be unused and in the same condition that you received it, including the original packaging.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or the product being damaged during shipping.
• Proof of Purchase: A receipt or proof of purchase is required for all refund requests.
• Inspection of Returns: All returned items will be inspected upon receipt. Refunds will be processed only if the product meets the refund criteria.
• Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as when the item is not in its original condition, is damaged, or has missing parts not due to our error.

How to Request a Refund

• Contact Us: To initiate a refund, please contact our customer service team at info@nestatoys.in within 7 days of receiving your order, with your order details and the reason for your refund request.
• Provide Evidence: For damaged products or errors, please provide photographic evidence to expedite the refund process.
• Return Instructions: Our team will provide you with detailed instructions on how to return the item, if applicable.

 

Important Notes

• Refunds will only be issued for products that meet the above criteria.
• Refunds will be processed to the original method of payment.
• The refund process may take 5-7 business days after the returned product is received and inspected.
• Shipping costs for returning the product are non-refundable unless the return is due to an error on our part.

For any specific questions or additional information, please refer to our full refund policy on our website or contact our customer service team. Your satisfaction is our priority, and we are here to assist you with any concerns.